The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives.
At The Franklin Institute, we provide an environment that is as nurturing as it is dynamic. Our team-oriented approach allows for ample learning and career growth opportunities. We think you will find the Institute offers the ideal atmosphere in which to best use your skills and talents. We are eager for your input, ideas, and inspiration.
We are seeking a results-driven and strategic senior executive to lead marketing and communications for The Franklin Institute (TFI), ensuring sustained revenue growth and an exceptional brand presence. The ideal candidate will have a proven track record of driving high-volume ticket sales, customer engagement, and media visibility within the attractions, tourism, or cultural sectors. This leader will integrate data-driven marketing, pricing optimization, and audience development strategies to maximize visitor volume and revenue.
Position Description
- Revenue-Driven Marketing: Develop and execute marketing strategies that maximize ticket sales, optimize pricing models, and increase customer acquisition & retention.
- Brand Positioning & Audience Growth: Elevate TFI’s visibility as a premier cultural and entertainment destination, increasing brand loyalty and visitor engagement.
- Data-Driven Decision Making: Utilize customer insights, analytics, and market research to shape marketing campaigns, improve ROI, and increase conversion rates across all channels.
- Omnichannel Marketing: Oversee digital, social, content, and traditional marketing strategies, ensuring seamless visitor journeys from awareness to ticket purchase.
- Partnerships & Outreach: Establish and expand partnerships with media, tourism agencies, hospitality networks, and corporate sponsors to drive attendance.
- PR & Communications Leadership: Oversee messaging, media relations, and crisis communications to ensure strategic brand representation.
- Customer Experience Optimization: Align marketing efforts with visitor services, ensuring consistent on-site and online engagement to maximize ticket sales.
- Budget & Resource Management: Strategically allocate and manage marketing budgets to optimize return on ad spend (ROAS) and overall campaign performance.
- Team Leadership & Development: Lead and inspire a high-performing team, support inter-departmental collaboration, develop talent, and set clear KPIs and performance metrics.
- Enterprise Leadership: Strategically work with other leaders across the organization to help ensure TFI’s overall success, including collaboration with board members.
Key Competencies:
- Sales-Driven Leadership: Demonstrated success in implementing high-impact marketing campaigns that drive ticket sales and revenue growth.
- Brand Innovation: Proven ability to position brands competitively in the cultural and attractions sector, creating compelling narratives that attract diverse audiences.
- Performance Marketing & Analytics: Experience in building alliances with media, influencers, promotional partners, and tourism partners to boost attendance.
- Strategic Partnerships: Experience in building alliances with media, influencers, promotional partners, and tourism partners to boost attendance.
- Agility & Innovation: Ability to adapt marketing strategies based on industry trends, visitor behavior, and competitive insights aligned with the evolving digital landscape.
Qualifications & Experience:
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- 12+ years of progressive marketing experience, with at least 8 years in a leadership role within attractions, tourism, entertainment, or cultural institutions.
- Proven success in scaling ticket sales and driving attendance growth through integrated marketing strategies.
- Strong expertise in digital marketing, audience segmentation, and performance analytics.
- Track record in public relations, media outreach, and partnership development.
- Exceptional storytelling skills with the ability to engage diverse audiences.
- Passion for the cultural and visitor experience industry, coupled with a strong commitment to innovation and excellence.
The Franklin Institute offers a competitive salary and comprehensive benefits package. The comprehensive benefits package includes health, dental, and vision insurance, 401(k), life insurance, and disability coverage. We also offer generous paid time off, paid holidays, and various wellness program benefits.
To apply, please visit our Career Center. We look forward to hearing from you!
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this role.
The Franklin Institute is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.
As the most visited museum in the Commonwealth of Pennsylvania and a top-five tourist destination in the City of Philadelphia, The Franklin Institute is one of the leading science centers in the country and serves as both a prominent educational and cultural resource, and as an anchor of the local economy.