Membership Manager

Front-facing view of the Benjamin Franklin Memorial statue


The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives.

At The Franklin Institute, we provide an environment that is as nurturing as it is dynamic. Our team-oriented approach allows for ample learning and career growth opportunities. We think you will find the Institute offers the ideal atmosphere in which to best use your skills and talents. We are eager for your input, ideas, and inspiration.

Position Description:

The Membership Manager is responsible for the development of a comprehensive membership development program, including stewardship, service, acquisition, and retention.

  • Develops and executes integrated mail, online, and telephone campaigns that acquire new Members and donors.
  • Develops and executes monthly multi-channel renewal and upgrade solicitations.
  • In conjunction with the Assistant Director of Member Relations and Annual Fund, identify members who are possible prospects for upper-level giving.
  • Develop compelling messaging for on-site, online, digital, and print materials to entice visitors to become members.
  • Develops and executes a series of targeted communications that inform members of benefits, encourage benefit usage, and thank them for their support throughout the year, keeping them informed and connected.
  • Utilizes the website to promote membership in the most effective ways and make the membership purchase process as user-friendly as possible.
  • Serve as onsite spokesperson of membership for special membership-related events to interact and better understand the membership base.
  • In collaboration with External Affairs and the Science & Education teams, create special events and upgraded museum experiences to enhance and encourage membership.
  • Provides External Affairs leadership monthly reports on program performance and maintains a system of departmental reports that inform strategy and budgeting.
  • Creates yearly membership budget and closely monitors revenues and expenses throughout the year. • Act as the face and voice of the membership program for potential, new, and existing members, regularly interacting with them over the phone and via email.
  • Survey and analyze member experience to help guide strategy.
  • Works with the Ticketing Applications Manager to ensure that member benefits are set up properly and easily redeemed in Galaxy, the point-of-sale system.
  • Works with the External Affairs Operations team to ensure that solicitation lists are generated and coded according to internal best practices.

Position Requirements 

  • Bachelor’s degree from an accredited college or university or equivalent work experience.
  • 5+ years of nonprofit membership experience, preferably in a science center or museum setting.

Must be able to work a flexible schedule, including weekends, holidays, and occasional evenings

  • Status: Full-time, 37.5 hours per week. Must be able to work a flexible schedule, including weekends, holidays, and occasional evenings.

Benefits Information

The Franklin Institute offers a comprehensive benefits package including health, dental, and vision, 401K, life insurance and disability coverage. We also offer generous Paid Time Off, paid holidays, and numerous wellness program benefits.

To apply, please visit our Career CenterWe look forward to hearing from you!

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications.  We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role.  If much of this job description describes you, then please apply for this role.

The Franklin Institute is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

Photograph of the inside of Franklin Hall, showing part of the large marble statue of Benjamin Franklin.

As the most visited museum in the Commonwealth of Pennsylvania and a top-five tourist destination in the City of Philadelphia, The Franklin Institute is one of the leading science centers in the country and serves as both a prominent educational and cultural resource, and as an anchor of the local economy.

Our Diversity, Equity, Accessibility & Inclusion Philosophy